Why Bitkrypton Collects
Personal Information Our business is to meet our customer's needs for a range of financial services. To do this effectively, we need to collect certain personal information.
Types of Personal Information Requested
Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our customers. The types of personal information that we may collect can include (but are not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, trading statements, tax and financial statements, and employment details. We obtain most of the information directly from our customers through application or other forms and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources. We may ask for other, voluntary information from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers. If you choose not to provide the information that we need to fulfill your request for a specific product or service, we may not be able to provide you with the product or service requested.
Use and Disclosure of Personal Information Collected
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy. Unless you are informed otherwise, the personal information that we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products, and giving you ongoing information or opportunities that we believe may be relevant to you. Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
- other companies within Bitkrypton (including associated companies in Estonia and other countries) that provide financial and other services
- service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services
- credit reporting or reference agencies
- introducing brokers with whom we have a mutual relationship (any of whom may be within or outside Estonia or the Europen Economic Area)
- credit providers, courts, tribunals and regulatory authorities, as agreed or authorised by law
- anyone authorised by an individual, as specified by that individual or the contract. Generally, we require organisations outside the Bitkrypton group of companies that handle or obtain personal information as service providers to Bitkrypton to acknowledge the confidentiality of this information, to undertake to respect any individual's right to privacy and to comply with the National Privacy Principles and this policy.
Sensitive Information is Subject to Greater Restrictions
Some personal information that we hold is sensitive. The way that we use tax statements and information received from a credit reporting agency about an individual may also be restricted by law. Sensitive information may be relevant to credit and other applications. It is Bitkrypton’s policy that sensitive information will be used and disclosed only for the purposes for which it was provided unless the customer agrees otherwise, or the use or disclosure of this information is allowed by law.
Management of Personal Information
Bitkrypton trains its employees who handle personal information to respect the confidentiality of customers' information and the privacy of individuals. Bitkrypton regards breaches of your privacy very seriously and will impose appropriate penalties, including dismissal. Bitkrypton has an appointed Privacy Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act.
How We Store Personal Information
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, post, over the Internet or other electronic media. We hold personal information in a combination of secure computer storage facilities, paper-based files and other records, and take steps to protect the personal information that we hold from misuse, loss, unauthorized access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider that information is no longer needed, we will remove any details that will identify you, or we will securely destroy the records.
How We Keep Personal Information Accurate and Up to Date
Bitkrypton endeavors to ensure that the personal information it holds is accurate and up to date. We realise that this information may change frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone. You have the right to check what personal information about you is held by us. Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information that Bitkrypton holds about you and to advise Bitkrypton of any perceived inaccuracy. The Act does set out some exceptions to this. To make a request, you will need to complete an application form verifying your identity and specifying what information you require. We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the probable cost in advance and can help to refine your request, if required.
If You Should Have a Complaint
How to Contact Us
Privacy: Web Supplement
This statement outlines some privacy issues specific to the www.bitkrypton.com website. Bitkrypton may collect personal information that you enter when using our website.
When you apply for or maintain account with Bitkrypton, we collect personal information about you for business purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about products and services that may be of interest to you, and providing customer service. Such information may include:
Information that you provide to us on applications and other forms, such as your name, address, date of birth, Social Security/National Insurance number, occupation, assets and income.
Information about your transactions with us and with our affiliates, as well as information about our communications with you. Examples include your account balances, trading activity, your enquiries and our responses.
5 Personal information may be disclosed to:
- Other members of the Group for the purpose of providing services to you or for the purpose of providing you with information about those services
- brokers and agents who refer your business to us
- any person acting on your behalf, including your financial adviser, solicitor or accountant, executor, administrator, trustee, guardian or legal representative
- other financial product providers to which your investment might be transferred
- and organisations, including overseas organisations, to which we outsource certain functions
Personal information may only be used by our agents, contractors and outsourced service providers for the purposes set out in this policy. We may also disclose personal information to other financial institutions and organisations, at their request, if you seek credit from them. We may be allowed or obliged to disclose information by law, e.g. under court orders or statutory notices pursuant to taxation or social security laws. By using the Bitkrypton Trading Platform, you confirm that you consent to the use and disclosure of your personal information, as set out in this policy.
Bitkrypton is constantly striving to improve functionality on this site through changes in technology. This may mean a change to the way in which personal information is collected or used. The impact of any changes in technology that may affect your privacy will be notified in this Supplement at the time of the change.
Links to Third-party Websites
Marketing Our Products and Services
We may use your personal information to let you know about products and services, or promotions and other opportunities in which you may be interested. If you no longer wish to receive such communications, please email [email protected]
EU and EEA Users’ Rights
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.